Returns and Repairs
If you need to return your bag, because they were not what you wanted or did not fit, Call us first. Returns are subject to the following fees (with the stated exception).
Returns are subject to 15% restocking fee unless you trade-in for a different item.
REPAIR OR REPLACEMENT
All return bags need to be clean. Please wash with mild soap and air dry before sending back to us.
You pay for shipping to and from, there's no need to send money. We will call you before we ship your bag back to you.
3007 Bunsen Ave. Suite F.
Ventura, CA 93003
But if you have any questions no problem just call 805-477-9993
If you suspect your purchase is defective in any way, we want to make things right. As long as you contact us within a year from purchase, we’d be happy to help you out with a warranty evaluation.
Limited Warranty. Danner, Inc. (“Danner”) warrants to the original end-user customer, and to no other person or entity (including without limitation any direct or indirect transferees of the product from customer), that its footwear products will be free from defects in materials and workmanship and, with respect to its waterproof footwear products, free from leakage in normal use, for one year from the date of original purchase. Exclusions. This limited warranty does not cover, and Danner shall have no obligation or liability with respect to, any damage or problems that result from:
- Wear and tear, including wear holes, snags and worn stitching.
- Failure to adequately maintain the product, including proper cleaning and leather conditioning.
- Alterations, modifications or repair work performed by anyone other than Danner.
Products returned beyond the applicable warranty period, or used other than in the manner intended.
- Damage caused by chemical or other foreign body contamination.
- Use of any safety-toe boot (NMT or steel) after the boot has sustained an initial impact in excess of the specified ANSI rating for such boot. The safety toe may be shattered or otherwise damaged as a result of such impact and the boots should not thereafter be used in any environment that requires a safety toe.
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product.
- Improper or inadequate fit (once footwear product has been worn/used).
Exclusive Remedy: Repair or Replacement of Defective Product. If Danner determines, after having the opportunity to evaluate the alleged defective product, that such product does not, in Danner’s sole judgment, conform to this limited warranty, Danner will, at its option and in its sole discretion, either repair or replace the product without charge to customer. Danner shall have no liability or responsibility under this limited warranty beyond repair or replacement of the defective product, and repair or replacement of the defective product shall be customer’s sole and exclusive remedy for breach of this limited warranty. Danner makes no warranties, and expressly disclaims all warranties, with respect to any repaired product or replacement product.
Exercise of Limited Warranty Rights. If customer purchased the product direct from Danner, customer must, to exercise customer’s rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to the Danner Returns Department at 17634 NE Airport Way, Portland, OR 97230 within the applicable warranty period, together with a copy of a dated sales receipt as proof of purchase and a brief description of the warranty problem. If customer purchased the product from an authorized Danner distributor or retailer, then all warranty claims must be made through such distributor or retailer and customer must, to exercise its rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to such distributor or retailer within the applicable warranty period, together with a written report setting forth the date of purchase and a brief description of the warranty problem. Customer, distributor or retailer, as applicable, must e-mail or call the Danner Returns Department (danner.com or 1-800-345-0430) and obtain a return authorization number ("R/A") before returning any alleged defective product to Danner for evaluation. No returns will be accepted for evaluation unless the product is accompanied by a Danner R/A and returned within 30 days of issuance of such R/A. Failure to comply with these procedures shall void this limited warranty.