Returns and Repairs
If you need to return your bag, because they were not what you wanted or did not fit, Call us first. Returns are subject to the following fees (with the stated exception).
Returns are subject to 15% restocking fee unless you trade-in for a different item.
REPAIR OR REPLACEMENT
All return bags need to be clean. Please wash with mild soap and air dry before sending back to us.
You pay for shipping to and from, there's no need to send money. We will call you before we ship your bag back to you.
3007 Bunsen Ave. Suite F.
Ventura, CA 93003
But if you have any questions no problem just call 805-477-9993
We offer a 30-day warranty across the entire product offering.
If you suspect your purchase is defective in any way, we want to make things right. As long as you contact us within a year from purchase, we’d be happy to help you out with a warranty evaluation.
Limited Warranty. Danner, Inc. (“Danner”) warrants to the original end-user customer, and to no other person or entity (including without limitation any direct or indirect transferees of the product from customer), that its footwear products will be free from defects in materials and workmanship and, with respect to its waterproof footwear products, free from leakage in normal use, for one year from the date of original purchase. Exclusions. This limited warranty does not cover, and Danner shall have no obligation or liability with respect to, any damage or problems that result from:
- Wear and tear, including wear holes, snags and worn stitching.
- Failure to adequately maintain the product, including proper cleaning and leather conditioning.
- Alterations, modifications or repair work performed by anyone other than Danner.
Products returned beyond the applicable warranty period, or used other than in the manner intended.
- Damage caused by chemical or other foreign body contamination.
- Use of any safety-toe boot (NMT or steel) after the boot has sustained an initial impact in excess of the specified ANSI rating for such boot. The safety toe may be shattered or otherwise damaged as a result of such impact and the boots should not thereafter be used in any environment that requires a safety toe.
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product.
- Improper or inadequate fit (once footwear product has been worn/used).
Exclusive Remedy: Repair or Replacement of Defective Product. If Danner determines, after having the opportunity to evaluate the alleged defective product, that such product does not, in Danner’s sole judgment, conform to this limited warranty, Danner will, at its option and in its sole discretion, either repair or replace the product without charge to customer. Danner shall have no liability or responsibility under this limited warranty beyond repair or replacement of the defective product, and repair or replacement of the defective product shall be customer’s sole and exclusive remedy for breach of this limited warranty. Danner makes no warranties, and expressly disclaims all warranties, with respect to any repaired product or replacement product.
Exercise of Limited Warranty Rights. If customer purchased the product direct from Danner, customer must, to exercise customer’s rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to the Danner Returns Department at 17634 NE Airport Way, Portland, OR 97230 within the applicable warranty period, together with a copy of a dated sales receipt as proof of purchase and a brief description of the warranty problem. If customer purchased the product from an authorized Danner distributor or retailer, then all warranty claims must be made through such distributor or retailer and customer must, to exercise its rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to such distributor or retailer within the applicable warranty period, together with a written report setting forth the date of purchase and a brief description of the warranty problem. Customer, distributor or retailer, as applicable, must e-mail or call the Danner Returns Department (danner.com or 1-800-345-0430) and obtain a return authorization number ("R/A") before returning any alleged defective product to Danner for evaluation. No returns will be accepted for evaluation unless the product is accompanied by a Danner R/A and returned within 30 days of issuance of such R/A. Failure to comply with these procedures shall void this limited warranty.
Disclaimer of Unstated Warranties. There are no warranties which extend beyond the description on the face hereof. EXCEPT FOR THIS LIMITED WARRANTY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DANNER DISCLAIMS ALL OTHER WARRANTIES, WhETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WIThOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR fitness for a particular purpose, or any warranties arising from course of dealing or usage of trade. This limited warranty shall not be extended, altered or varied except by written instrument signed by a duly authorized officer of DANNER.
Limitation of Liability. Under no circumstances shall danner be liable or responsible to Customer or any other third-party for any indirect, special, incidental, or consequential damages of any kind (including lost profits), or any exemplary or punitive damages, arising from, or in any way related to, the manufacture, sale, use, inability to use, or performance of any products purchased from DANNER. This limitation and exclusion shall apply notwithstanding any failure of any essential purpose of any limited remedy and regardless of whether damages are sought based on breach of contract, breach of warranty, negligence, strict liability in tort or any other legal or equitable theory.
State Law and Other Jurisdiction Rights. Some states and other jurisdictions do not allow the exclusion or limitation of indirect, special, incidental or consequential damages, so the above limitations or exclusions may not apply to customer. Similarly, some foreign jurisdictions may require longer product warranty periods, in which case a customer in such a jurisdiction would be entitled to the warranty coverage period required by the jurisdiction in which the customer resides. This limited warranty gives customer specific legal rights, and customer may also have other rights, which may vary from state to state, or jurisdiction to jurisdiction.